Key Responsibilities

- Sales & Revenue Generation: Develop and implement sales strategies to achieve or exceed store targets, monitor KPIs, and analyse sales data to identify areas for improvement.

- Team Leadership: Recruit, train, mentor, and schedule sales staff. Conduct regular performance reviews and inspire the team to deliver industry-leading customer service.

- Inventory & Stock Management: Oversee stock control, regular inventory counts, and restocking. Ensure valuable items (watches, ) are securely managed.

- Customer Relations: Handle customer inquiries, address escalations professionally, and ensure an engaging, welcoming in-store experience.

- Reporting & Marketing: Monitor sales metrics to adjust local marketing initiatives and report store performance to regional management.





Preferred Qualifications

- Experience: Minimum 1 to 5 years of retail management experience, preferably in the optical or accessories industry.

- Education: Typically, a minimum of a 12th pass, though a Bachelor’s degree is often preferred.

- Skills: Strong English communication, computer proficiency, team handling, and target-driven mindset.

- Product Knowledge: Familiarity with spectacle frames, lenses, contact lenses, and eye testing procedure.

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks

- Paid sick time

- Provident Fund

Work Location: In person

📌 Customer Service Officer (Panaji)
🏢 Lotusind Group
📍 Panaji