? What’s This All About?

If you believe love deserves world-class service, this is your arena. As the Customer Service Leader – VIP Service , you’ll lead a 100+ NRI member, high-touch service organisation that delivers deeply personalised, premium experiences every single day.

This isn’t customer support—it’s relationship orchestration at scale. If you’ve built large B2C service teams, nurtured strong culture, and thrive in high-accountability environments, this role is where you’ll shine.

? What You’ll Do

? Craft Signature NRI VIP Experiences

Enable teams to decode unspoken needs and personalise interactions with warmth and precision.

? Build a Zero-Friction Customer Journey

Identify bottlenecks, redesign processes, and deliver a seamless end-to-end service experience.

? Grow Leaders Across a Large Org

Coach managers and team leads, and build a stable, high-performing leadership pipeline across 100–150 advisors.

⚙️ Drive Operational & Tech Excellence

Own SLAs, CSAT , quality, workforce rhythms, and champion smart automation and AI-led efficiency.

? Run It Like a Business Owner

Plan scale, drive productivity, and ensure consistent, predictable business outcomes with discipline.





? Own Escalations & Reputation

Resolve complex situations with calm confidence and protect the VIP promise at all times.

? Who You Are

? Deeply customer-focused with a proven service-first mindset

? Have led 100+ NRI member B2C operations with strong, stable impact

? Builder DNA—process, discipline, systems, and culture creation

? Data-driven, yet high on empathy (EQ + IQ balance)

? One strong 3+ year stint demonstrating stability, ownership, and growth

? Calm under pressure, solution-oriented, and steady in high-intensity environments

? What You’ll Get

✨ A mission that creates real-life impact

? Rapid, bias-for-action culture with zero politics

? Ownership of a marquee NRI VIP Service business

? A steep learning curve and big leadership opportunities

? A tribe of smart, grounded, and supportive teammates

? Still Reading?

Then you’re exactly the kind of leader who doesn’t flinch, doesn’t drift, and doesn’t lose momentum.

Apply now and build a world-class NRI VIP Service engine that brings thousands closer to their “I do.

📌 Customer Service Leader (Mumbai)
🏢 Shaadi.Com
📍 Mumbai