Customer Service Executive

nJob Summary

nWe are looking for a friendly and customer-focused Customer Service Executive to handle customer queries, provide timely support, and ensure a positive customer experience.

nKey Responsibilities

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- Handle customer queries through international calls, emails, chat, or other communication channels.
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- Handle inbound and outbound calls with international customers professionally.
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- Understand customer concerns and provide appropriate solutions.
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- Follow up with customers to ensure issues are resolved.
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- Maintain accurate records of customer interactions and complaints.
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- Coordinate with internal teams when required to resolve customer issues.
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- Handle customer complaints professionally and patiently.
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- Provide information about products, services, orders, and processes.
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- Maintain good customer relationships and ensure customer satisfaction.
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nRequirements

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- Good verbal and written communication skills.
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- Comfortable handling international calls and communicating with customers from different countries.
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- Positive English communication and pronunciation.
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- Basic computer knowledge.
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- Good listening and problem-solving skills.
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- Customer-focused and positive attitude.
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- Ability to work independently as well as in a team.
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- Freshers can apply; prior international customer service experience is an advantage.
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nJob Details

nRole: Customer Service Executive

nExperience: 1–2 years

nEmployment Type: Full-time

nLocation: Bangalore (Remote)

nWork Mode - Willing to work in the night shift

📌 Customer Service Executive (Bengaluru)
🏢 Vola Finance
📍 Bengaluru