Company Description Tata Capital Limited is a financial services company that provides information and assistance related to lending, loan services, repayment support, and customer care. The organization helps customers understand loan foreclosure procedures, outstanding loan amounts, repayment requirements, and the steps involved in closing a loan before its scheduled tenure.

Tata Capital

Limited is widely recognized by individuals seeking financial services, loan-related information, and responsive customer support. The company focuses on making complex topics such as foreclosure requests, loan closure, required documents, and repayment-related queries explicit and accessible. Tata Capital is committed to delivering reliable, easy-to-understand information to support customers throughout their loan journey.

Role Description The Customer Service Executive is a full-time, on-site role based in the Greater Jabalpur Area. In this position, the executive will handle incoming customer calls and inquiries related to loan services, repayment support, and foreclosure processes, ensuring accurate and timely responses.

Responsibilities include resolving customer issues, documenting interactions, updating customer records, and coordinating with internal teams to address service requests.



The role also involves guiding customers through procedures, sharing information about required documents and outstanding dues, and maintaining high standards of customer satisfaction. The executive is expected to follow company policies and service protocols, meet performance targets, and contribute to a positive customer experience in every interaction.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to manage inquiries and resolve issues effectively.
- Candidates should possess Customer Satisfaction and Customer Service Management skills to ensure quality interactions and ongoing service improvements.
- Candidates should possess solid Interpersonal Skills to communicate clearly, build trust, and handle diverse customer needs.
- Relevant experience in financial services, banking, or loan processing is beneficial.
- Ability to work on-site in the Greater Jabalpur Area, with strong spoken and written communication skills in English and local languages.
- Proficiency in using customer relationship management (CRM) tools and basic office software is preferred.
- Minimum educational qualification: high school diploma; a bachelor’s degree in business, finance, or a related field is an advantage.

📌 Customer Service Executive (Jabalpur)
🏢 Tata Capital
📍 Jabalpur