Salary : 35k

Experience : 2 to 3 years (required)

Location : Bengaluru

Company Description CareerBloc is a recruitment and marketing partner that connects talent with organizations while helping businesses grow through result-driven marketing solutions. The company offers end-to-end hiring, candidate sourcing, and workforce solutions, along with services such as social media growth, lead generation, SEO, and brand strategy.

With a strong track record of placing top talent and strengthening brand presence, CareerBloc is trusted by clients for performance, professionalism, and consistency. Combining expertise in human resources and marketing, CareerBloc provides an integrated solution for companies aiming to scale their teams and business outcomes. The organization is focused on building futures and fueling growth for both candidates and clients.

Role Description The Customer Service Analyst at CAREERBLOC is a full-time, in office role based in Bengaluru. The role involves handling customer inquiries and support requests, resolving issues, and ensuring a positive customer experience across multiple channels such as phone, email, and chat.

The Customer Service

Analyst will analyze customer interactions and feedback to identify trends, pain points, and opportunities for improvement, and will prepare reports and insights for internal teams.



Daily tasks include collaborating with cross-functional stakeholders, maintaining accurate records in customer management systems, and contributing to the development of service processes and best practices. The role also includes monitoring service performance metrics, supporting continuous improvement initiatives, and helping drive customer satisfaction and retention.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills with a focus on delivering high-quality assistance.
- Candidates should possess solid Analytical Skills to interpret customer data, identify patterns, and support data-driven decisions.
- Candidates should possess a commitment to Customer Satisfaction and the ability to manage escalations professionally.
- Candidates should possess excellent Communication skills, both verbal and written, for clear and empathetic customer interactions.
- Relevant experience in a customer-facing or support role, preferably in a fast-paced environment.
- Ability to work on-site in Bengaluru and collaborate effectively with cross-functional teams.
- Proficiency with CRM or ticketing tools and basic office productivity software.
- Bachelor’s degree in business, communications, or a related field is preferred but not mandatory.

📌 Customer Service Analyst (Bengaluru)
🏢 CAREERBLOC ~
📍 Bengaluru