Customer Retention Manager (Sahibzada Ajit Singh Nagar)

Customer Retention Manager (Sahibzada Ajit Singh Nagar)

19 Sep
|
Millions Kart Media Ventures
|
Sahibzada Ajit Singh Nagar

19 Sep

Millions Kart Media Ventures

Sahibzada Ajit Singh Nagar

About the Role :

Own the post-purchase lifecycle across email, SMS and WhatsApp to grow repeat purchases, customer LTV and CRM-driven revenue across our brands.

Key Responsibilities:-

Build and optimise lifecycle flows welcome, abandoned cart/browse, post-purchase, winback, replenishment across email, SMS and WhatsApp

Own segmentation, the campaign calendar and A/B testing to lift repeat rate and LTV

Manage list growth, deliverability and compliance (consent, opt-outs)

Report on CRM revenue contribution and retention cohorts

Must-Have Skills & Tools:-

Klaviyo (flows, segments, campaigns) and Shopify

WhatsApp marketing platforms (Wati/Interakt/Gupshup) and SMS

Robust segmentation and A/B testing discipline

3–5 years in D2C/eCommerce retention or CRM marketing

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Retention Manager (Sahibzada Ajit Singh Nagar)
🏢 Millions Kart Media Ventures
📍 Sahibzada Ajit Singh Nagar

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