Key Responsibilities Customer Service: Handle customer calls, emails, and queries professionally. Assist US customers with their auto-parts-related requirements. Understand customer concerns and provide appropriate solutions. Resolve complaints and ensure a positive customer experience. Coordinate with internal teams for timely issue resolution.

Customer Retention: Build and maintain strong relationships with existing customers. Follow up with customers to ensure satisfaction and continued engagement. Identify customers who may be considering leaving and take appropriate steps to retain them.

Understand customer needs and provide suitable solutions to improve customer loyalty. Encourage repeat business and long-term customer relationships . Maintain regular follow-ups with existing customers.





Handle retention-related concerns and provide effective resolutions. Achieve assigned customer retention, satisfaction, and performance targets . RequirementsGood English communication skills. Customer-focused and positive attitude.

Good convincing and problem-solving skills. Basic computer knowledge.

Experience in Customer Service, Customer Retention, BPO, International Process, or US Process is an advantage.

What We Offer Market-competitive salary Performance Incentives Growth & Career Opportunities International US Process Exposure Supportive Work Environment Performance-Based Growth.

📌 Customer Retention Specialist (Thane)
🏢 Supportio Business Services Private
📍 Thane