Customer Retention & Wellness Associate

nDelhi NCR

n₹30,000–₹40,000/month

nFull-time

nAt SUPR, getting someone to place their first order is only the beginning.

nWe're looking for someone who can build a genuine relationship with our customers after they purchase, understand their journey, help solve their problems, and make sure they're actually getting value from SUPR.

nThis is not a traditional customer support role.

nYou'll be speaking directly with our customers every day, understanding why they bought SUPR, how they're using it, what they're struggling with, and what would make their experience better.

nWhat you'll do

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- Call and personally engage with existing SUPR customers
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- Understand their goals, routines, preferences and pain points
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- Guide customers on getting the most out of their SUPR products
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- Follow up at different stages of their journey instead of waiting for customers to contact us
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- Identify customers who are likely to repurchase and nurture them at the right time
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- Win back customers who haven't purchased again
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- Understand why customers drop off and document those insights
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- Collect genuine product feedback and recurring customer concerns
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- Build solid relationships with our most loyal customers
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- Work closely with the founders, CRM and marketing teams to improve retention
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- Help create WhatsApp, calling and follow-up journeys based on what you learn from customers
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nWhat we're looking for

nYou should be someone who genuinely enjoys talking to people.

nYou're warm,



empathetic and confident on calls. You can listen properly instead of simply reading from a script.

nYou should be able to understand what a customer is really struggling with, build trust, and naturally guide the conversation towards the right solution.

nExperience in customer success, retention, telesales, CRM, wellness, nutrition, D2C or relationship management is a big plus.

nMost importantly, you should know how to build relationships, not just close calls.

nWhat success looks like

nYour job ultimately comes down to three things:

nCustomers stay. Customers repurchase. Customers love SUPR more after speaking with you.

nWe'll track metrics such as repeat purchase rate, customer reactivation, call-to-repurchase conversion, customer feedback and retention.

nYou'll also become one of the closest people in the company to our customers, which means your insights will directly influence what SUPR builds next.

nAbout SUPR

nSUPR is building a women-first wellness brand designed around making everyday nutrition simpler.

nWe're growing quickly, and we're looking for someone who wants to take ownership of one of the most important parts of the business: the relationship we have with our customers.

nHow to Apply

nThink you can turn a first-time SUPR customer into a customer for life?

nSend your CV/LinkedIn to [email protected]

nSubject: I'll Keep Them SUPR – [Your Name]

nTell us in 3–4 lines why you think you'd be great at building genuine relationships with our customers.

📌 Customer Retention Associate (Noida)
🏢 SuPr
📍 Noida