Location: Kalbadevi

Working day- 6 day

Client Relationship Manager

Role Overview The Client Relationship Manager will be responsible for managing existing client relationships, ensuring excellent after-sales service, handling client queries, and following up with clients from order placement until payment collection.

Key Responsibilities

- Manage and follow up with clients after order placement.
- Ensure client satisfaction through effective after-sales service.
- Collect genuine feedback from clients and identify areas for improvement.
- Coordinate with clients from order confirmation until payment collection.
- Address and resolve client queries, concerns, and complaints promptly.
- Provide clients with relevant information and support regarding company products/services.




- Act as the primary point of contact for client concerns and escalate issues to the appropriate team when required.
- Understand client requirements and provide appropriate solutions.
- Maintain regular communication and build strong, long-term client relationships.

Key Skills & Competencies
- Polite, professional, and customer-focused approach.
- Strong follow-up and coordination skills.
- Confident verbal and written communication.
- Ability to understand client situations and respond appropriately.
- Proactive and solution-oriented mindset.
- Good understanding of the company's products/services.
- Comfortable handling client calls and maintaining regular communication.
- Robust relationship-building and problem-solving skills.

📌 Customer Relationship Manager (Mumbai)
🏢 ZODIAC HR CONSULTANTS
📍 Mumbai