Company Description:

Purbanchal Agro Enterprise is an ASEB-authorized vendor supporting the Government of India’s “PM Surya Ghar: Muft Bijli Yojana” initiative. The organization helps households adopt solar energy through government subsidies that make access to electricity more affordable. By promoting clean and green power solutions, Purbanchal Agro Enterprise contributes to environmental sustainability and energy independence for local communities.

The team focuses on guiding residents through the process of switching to solar energy, ensuring a smooth and informed transition. Applicants can expect to work in a mission-driven environment committed to expanding renewable energy adoption.

Role Description:

The Customer Relations Managment Executive is a full-time, in office role based in Guwahati. This position is responsible for managing daily interactions with households interested in solar energy, answering inquiries, explaining subsidy schemes, and supporting customers through the application and installation process. The role includes coordinating with internal teams and external stakeholders, maintaining accurate customer records, resolving issues promptly, and ensuring a positive experience at every touchpoint.

The Customer Relations Managment

Executive will also gather feedback,



identify service improvement opportunities, and contribute to outreach efforts that increase awareness of solar energy benefits. Regular office hours and in-person engagement with customers and local partners are core aspects of this role.

Qualifications:

- Strong customer service, relationship management, and communication skills to interact effectively with households and stakeholders.
- Organizational, time management, and documentation skills to handle multiple cases, maintain records, and follow up consistently.
- Basic knowledge of renewable energy or willingness to learn about solar power systems and government subsidy schemes.
- Problem-solving and conflict resolution abilities to address customer concerns and ensure satisfactory outcomes.
- Proficiency in common office software (e.g., email, spreadsheets, CRM tools) and comfort working with digital records.
- Ability to work on-site in Guwahati, collaborate with cross-functional teams, and engage with local communities.
- Relevant experience in customer relations, sales support, or community outreach is preferred.
- Bachelor’s degree or equivalent practical experience in business, communications, or a related field is beneficial.

📌 Customer Relationship Management Executive (Guwahati)
🏢 Purbanchal Agro Enterprise
📍 Guwahati