Company Description Ashwin Sheth Group (ASG), formerly Sheth Developers, is a premier real estate developer established in 1986, known for distinctive designs and contemporary thinking. The group has delivered over 82 reputed residential, IT, retail, and township projects across Mumbai and Dubai.

ASG has created notable landmarks such as Viviana Mall and BeauMonde and has provided homes to over 35,000 families. The company is committed to resourceful planning, consistent quality, and customer-focused design, with several iconic projects underway and planned for the future.

Role Description The Customer Relationship Management (CRM) Manager is a full time, on-site role based in Mumbai, responsible for overseeing customer lifecycle management and enhancing the overall customer experience. This role involves managing and optimizing CRM systems, maintaining accurate customer data, and generating reports to support strategic decisions.

The CRM Manager will coordinate with sales, marketing, and project teams to design segmentation strategies, track interactions, and implement engagement campaigns. Day-to-day tasks include monitoring customer feedback, resolving escalated issues, identifying cross-sell and up-sell opportunities, and ensuring timely communication with existing and prospective customers.



The role also includes driving process improvements, supporting loyalty and retention initiatives, and collaborating on customer-focused projects and events.

Qualifications

- Candidates should possess strong Analytical Skills and Market Segmentation capabilities to interpret data, identify trends, and develop targeted customer strategies.
- Candidates should possess excellent Communication skills to interact effectively with customers and coordinate with internal stakeholders across departments.
- Candidates should possess Sales-related skills to support lead nurturing, conversion efforts, and customer retention initiatives.
- Candidates should possess Project Management skills to plan, execute, and monitor CRM-related projects and process improvements.
- Experience with CRM platforms (e.g., Salesforce, HubSpot, or similar), customer journey mapping, and reporting/analytics tools is beneficial.
- Background in real estate or related customer-facing industries is an advantage.
- Bachelor’s degree in Business, Marketing, Information Systems, or a related field; advanced certifications in CRM or analytics are a plus.
- Ability to work collaboratively, maintain attention to detail, and manage multiple priorities in a fast-paced environment.

📌 Customer Relationship Management Manager (Mumbai)
🏢 Ashwin Sheth Group
📍 Mumbai