Job Summary:

We are looking for a motivated and detail-oriented CRM Executive/Manager to manage and optimize our Customer Relationship Management (CRM) system. The role involves maintaining customer databases, analyzing customer behavior, coordinating with sales/marketing teams, and ensuring smooth communication with clients to improve customer experience and business growth.

Key Responsibilities:

- Manage and maintain CRM database to ensure accuracy and data integrity.
- Track customer interactions, inquiries, and service requests.
- Generate and analyze CRM reports to identify trends and opportunities.
- Support sales and marketing teams in campaigns, lead management, and follow-ups.
- Handle customer queries and ensure timely resolution.
- Develop strategies to improve customer engagement and retention.
- Train and support staff in effective use of CRM tools.
- Coordinate with different departments to ensure seamless customer service.





Requirements:

- Bachelor’s degree in Business Administration, Marketing, IT, or related field.
- Prior experience in CRM management or customer service preferred.
- Strong knowledge of CRM software (Zoho, Salesforce, HubSpot, or similar).
- Good communication and interpersonal skills.
- Analytical mindset with attention to detail.
- Ability to multitask and work in a team environment.

Skills:

- CRM software proficiency
- Data management & reporting
- Customer service orientation
- Problem-solving & decision-making
- MS Excel & reporting tools

Job Type: Full time

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Language:
- English (Preferred)

Work Location: In person

📌 Customer Relationship Management Executive (Hisar)
🏢 GRL Engineers Private
📍 Hisar