Hiring: CRT Customer Relations Manager

Experience: 6+ years

Role: Customer Relations Manager / Technical Escalation Support

Job Summary:

We are looking for an experienced Customer Relations Manager to handle complex customer escalations, resolve technical issues, and ensure a seamless customer experience. The role involves troubleshooting hardware/software issues, managing critical service requests, performing root-cause analysis, and coordinating with internal teams for effective resolution.

Key Responsibilities:

- Handle complex customer escalations and technical issues independently.
- Troubleshoot hardware and software-related problems.
- Manage service requests and provide timely customer resolutions.
- Perform Root Cause Analysis (RCA) for recurring issues and outages.
- Build and maintain robust customer relationships.
- Coordinate with cross-functional teams on critical issues.




- Identify process and quality improvement opportunities.
- Mentor and guide junior team members.
- Maintain accurate case records and follow established processes.

Required Skills:

- Excellent verbal and written communication.
- Strong customer handling and negotiation skills.
- Technical troubleshooting knowledge.
- Hardware, software, and peripheral device knowledge.
- Experience in remote/phone support and case management.
- Strong analytical and problem-solving abilities.
- Working knowledge of MS Excel and PowerPoint.

Education: Graduate preferred Preferred Profile: Candidates from Technical Support, Escalation Management, Customer Support, Remote Support, Technical Account Management, or similar backgrounds.

Contact - (phone hidden)

📌 Customer Relations Manager (Bengaluru)
🏢 Quess IT Solutions
📍 Bengaluru