Team Member-Customer Experience-HO & SUPPORT-Customer 360 Key Responsibilities: Monitor and investigate suspicious debit card transactions complaints Ensure compliance with regulatory guidelines on fraud handling Handle customer complaints, recovery of funds and send rejection/closure communications Taking up for Shadow credit for eligible cases Track unusual events and ensure timely closure of cases Raise alerts and coordinate with branches and other banks for CCTV images / footage Prepare MIS reports and dashboards Update NPCI & DOT and manage internal/external communications Suggest process improvements based on fraud complaints received on monthly basis Qualifications Requirements: 2 years experience in banking/fraud operations Solid analytical, communication and follow-up skills Proficient in MS Excel, Word & PowerPoint Knowledge of debit card frauds and regulatory norms Detail-oriented, proactive and risk-aware Communication skill : Kannada, Hindi and English

📌 Customer Experience Team Member - Fraud Operations (Bengaluru)
🏢 Kotak Mahindra Bank
📍 Bengaluru