LevelPlane is building AI-native products for the automotive and defence manufacturing ecosystem. We work with global OEMs and tier-1 suppliers to solve complex problems across sourcing, quality, and supply chain.

We are looking for Customer Engagement Manager who can take a customer problem from discovery to execution and measurable outcomes through deep understanding of domain and AI tools.

What you will own

- Lead end-to-end customer engagements, be involved in discovery and problem definition and own deployment, adoption and outcomes.
- Spend significant time on-site with customers, understanding their operations, processes, data and challenges.
- Build and manage relationships across engineering, procurement, sourcing, manufacturing, supply chain, IT and senior leadership.
- Run workshops, discovery sessions, working sessions and executive reviews.
- Translate complex business problems into clear use cases, requirements and deliverables.
- Collaborate with cross-functional LevelPlane teams across engineering, domain and customer success.
- Own timelines, priorities, risks, dependencies and customer commitments.
- Act as the voice of the customer internally and bring customer insights back into product and engineering.
- Help build the engagement playbooks and ways of working as LevelPlane scales.

Your background Preference will be given to candidates with experience in:

- Supply Chain & Procurement Transformation




- Strategic Sourcing
- Spend & Procurement Analytics
- Should-Cost / Cost Engineering
- Cost & Value Optimization
- Supplier Intelligence & Discovery
- Vendor / Supplier Management
- Digital Supply Chain & Operations
- BOM / Product Cost Optimization

What we are looking for

6–10 years of experience in customer engagement, consulting, program/engagement management, manufacturing, supply chain or industrial technology.

You should have:

- Exceptional stakeholder management and communication skills.
- The ability to move seamlessly between CXO-level conversations and detailed operational/technical discussions.
- Strong business understanding with the ability to connect technology to outcomes.
- Moderate to expert understanding of AI and modern AI technologies.
- Willingness to work predominantly from customer sites during engagements.
- Willingness to travel internationally when required.
- Understand and engage deeply with agentic systems from moderate to expert technical depth.

What we offer

- Direct exposure to global automotive and defence OEMs, deep involvement in AI-driven industrial transformation, significant ownership, and the prospect to help shape how LevelPlane works with customers as we scale along with a highly competitive compensation that stands above market standards for the right candidate.

📌 Customer Engagement Manager (Kochi)
🏢 LevelPlane
📍 Kochi