- Customer Delight Manager

- Job Details

Job Title: CDM (Customer Delight Manager)

Department: Sales

Job Location: Chennai

Work Model: Mandatory Work from Office

Position Type: Full time

Reporting To: Sales Manager

- Candidate Expectations

Experience: Minimum 2 years, preferably in Auto / Customer Relationship roles

Location: Chennai

Industry: Auto (2-Wheeler preferred), Hospitality, Finance/Insurance, Retail, Communications

Mandatory Skills: Customer Relationship, Customer Satisfaction, Complaint Handling, Customer Feedback

- Education and Certification

Qualification: Graduate – Mandatory Specific Remarks: 2-Wheeler automotive experience preferred.

- Detailed
- Interact with customers before they leave the dealership and ensure their expectations are met.
- Capture customer feedback and identify improvement areas.
- Address customer concerns or coordinate with relevant teams for quick resolution.
- Monitor customer satisfaction, NPS and complaint resolution.




- Support the dealership team in delivering a seamless customer experience.
- Encourage repeat visits and strengthen customer relationships.
- Share customer feedback and insights with management.
- Key Skills

KEY SKILLS: Customer Experience, Customer Relationship Management, Customer Delight, Customer Feedback, NPS, Complaint Handling, Customer Satisfaction, Communication Skills, Active Listening, Empathy, Problem Solving, Conflict Resolution, Professionalism, Composure, Process Adherence, Dealership Operations.

- Other Specific Remarks
- Graduate mandatory.
- Minimum 2 years of experience preferred.
- Auto / 2-Wheeler experience preferred.
- Candidates from Hospitality, Finance/Insurance, Retail and Communications can also be considered.
- Strong customer-facing and communication skills required.
- Mandatory Work from Office.

📌 Customer Delight Manager (Showroom) - Chennai - GO/JC/4620/2026
🏢 Golden Opportunities
📍 Chennai