Customer Assistance Manager-Loan Against Property-Hardship Assistance Unit - Manage customer assistance related to Loan Against Property products, focusing on hardship assistance.
- Handle customer queries and provide solutions related to loan hardships.
- Coordinate with internal teams to ensure smooth processing and resolution of customer issues.
- Maintain records and documentation related to customer assistance cases.
- Ensure compliance with banking policies and regulatory requirements.
- Support the financial services team in improving customer satisfaction and retention.
- Work closely with loan processing and risk management teams to address customer concerns effectively.
- Facilitate communication between customers and the bank to resolve hardship cases promptly.
- Monitor and report on the status of hardship assistance cases to management.
- Uphold high standards of customer service and professionalism in all interactions.
📌 Customer Assistance Manager - Loan Against Property (New Delhi)
🏢 Kotak Mahindra Bank
📍 New Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.