Customer Assistance Manager-Business Loans-Hardship Assistance Unit - Manage customer assistance specifically for business loans within the hardship assistance unit.
- Handle customer queries and provide support related to business loan hardships.
- Coordinate with internal teams to facilitate loan assistance and resolution.
- Ensure compliance with banking policies and customer service standards.
- Work closely with financial services to support customers facing repayment difficulties.
- Maintain records and documentation related to customer interactions and loan assistance.
- Support the business loan portfolio by managing hardship cases effectively.
- Requires solid communication and problem-solving skills to assist customers efficiently.
- Role demands understanding of business loans and financial hardship processes.
- Focus on delivering customer-centric solutions within the banking sector.
📌 Customer Assistance Manager - Business Loans (Surat)
🏢 Kotak Mahindra Bank
📍 Surat
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