● Respond on WhatsApp/Interakt and calls : polite, clear, and calm even when a parent is upset

● Own complaints start to finish : coordinate internally, keep the parent posted, confirm once resolved

● Flag anything reliable : and never promise what you're not sure you can deliver

● Keep customer information private : and follow StartWell's guidelines

W H A T W E ' R E L O O K I N G F O R

1-3 years in customer service, support, BPO, CRM, complaint handling, or any customer-facing role.

Strong communicators without the exact background are still welcome.

S K I L L S & Q U A L I T I E S W E V A L U E

● Clear, polite, patient communicator, on calls and in chat

● Takes ownership, follows through without reminders, careful with details

● Self-motivated enough to manage a remote role unsupervised





● Stays composed under pressure and genuinely likes helping people

W O R K I N G H O U R S & W O R K M O D E

Active, hands-on work adds up to about 1-1.5 hours a day. The rest of the time, just check in periodically and respond within an hour.

H O W W E M E A S U R E S U C C E S S

● Response time and resolution rate

● How many tickets stay open, unresolved, or get escalated

● How closely you stick to SOPs and how reliably you're available

G R O U N D R U L E S & F I T

Follow company SOPs, don't overpromise, and keep information confidential. Perfect for someone who treats every parent conversation as a relationship worth protecting, not a ticket to close.

📌 Customer Care Executive (India)
🏢 Better Works HR
📍 India