Department: Customer Service

Location: Santacruz, Mumbai.

Experience: 1+ Year | Freshers can also apply

Job Responsibilities

Handle customer queries and provide timely and professional support through calls, WhatsApp, and email.

Resolve customer complaints and issues effectively while maintaining a positive customer experience.

Provide accurate information about products, orders, services, and company policies.

Follow up with customers regarding orders, deliveries, complaints, and other service-related concerns.

Coordinate with Sales, Dispatch, Accounts, and other departments to resolve customer issues.

Maintain proper records of customer interactions, complaints, and resolutions.

- Ensure customer satisfaction and maintain good customer relationships.

Qualification

- Any Graduate; B.Sc. background preferred.




- 1 year of relevant experience preferred; freshers can also apply.

Skills & Competencies:

· Excellent English communication skills, both verbal and written.

· Strong customer handling and problem-solving abilities.

· Good listening, interpersonal, and follow-up skills.

· Basic knowledge of MS Excel, MS Word, WhatsApp, and email.

· Customer-focused and qualified approach.

· Should be soft-spoken, polite, well-mannered, and professional while communicating with customers.

· Should be firm and assertive when required, while maintaining a respectful and professional approach.

· Ability to handle customer queries and complaints calmly and effectively.

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