Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health care and media companies in the United States. Health care providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories.

In the telecommunication vertical, Credence serves four of the top five providers in the United States.

Job Roles & Responsibilities:-

 As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

 Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.





 Able to manage difficult customer issues while working in a fast paced setting

 Determine the reason for delinquency and best course of action to assist our Borrowers.

 Engage our consumers with the highest level of respect and dignity.

 Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.

 Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.  Ensure all accounts in assigned lists are managed accurately and timely.

 Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.

 Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.

Contact -

HR Swalea - (phone hidden)

Job Types: Full-time, Permanent

Pay: ₹302,235.00 - ₹601,283.00 per year

Benefits

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 CSE (Customer Service Executive) (Pune)
🏢 Credence Resource Management
📍 Pune