KEY RESPONSIBILITIES: ➢ Make sure all the leads of clients after placing orders are met. ➢ Ensure your existing clients are satisfied through after-sales service. Always ask your them for true feedback. ➢ Servicing the client after receiving the order till the time of collection of payment/Installation/Job Satisfaction card/Five referrals. ➢ Resolve the queries and questions of all the clients. ➢ Give or support the participants/clients about company products or services. ➢ Acting as a single point of contact for complaints and escalating issuestothe concerns. ➢ Keep the CRM system updated with correct customer details. Organize customers into groups based on their interests.

Improve the CRMprocess sothe salesteam works more smoothly. ➢ Keep track of leads and followup with themonth time. Hel p turn leadsinto customers by staying in touch and sharing helpful information.



➢ listen to customer feedback and find ways to make them happier. ➢ Create easy reportsto show how we are doing withleads and customer contacts. Share ideas based on data to help improve our sales and service. ➢ Helpthe customersupport team solve client problems quickly.

KEY REQUI REMENTS: ➢ Minimum 6 months -7 year of experience in CRM , sales, customer support, and client communication (including customer calls). ➢ Familiar with CRM tools/portals and experiencedin managing customer data. ➢ Ability of rigorous follow up. ➢ Ability to communicate confidently- both through speaking and writing- with colleagues and cli ents. ➢ Pro-active, Well-groomed and presentable personality. ➢ Polite, disposition, patient, and composedin nature

📌 CRM Executive (Gurugram)
🏢 MO Designs Private
📍 Gurugram