Hiring: Contact Center Head – Bengaluru Location: Bengaluru Experience: 15+ Years CTC: Up to ₹40–45 LPAWe are looking for a senior Contact Center Head to drive large-scale customer service, telesales and outbound operations for a fast-growing, AI-enabled startup Key Responsibilities: Lead large-scale Contact Centre / BPO operations across inbound and outbound processes. Drive telesales, outbound sales, customer service and retention operations as its going to be a target based role. Manage large teams and ensure achievement of revenue, productivity, conversion, quality and service KPIs.

Own P&L;, cost optimization and operational efficiency. Leverage AI, automation and analytics to improve customer experience and operational performance.



Partner with senior stakeholders to drive business growth and continuous improvement.

Ideal

Candidate:12 years of experience in Contact Centre / BPO / Telesales / Customer Operations. Solid experience managing large-scale sales team and outsourced operations. Proven track record in target-driven outbound sales environments. Strong exposure to P&L;, vendor management, KPI/SLA governance and process improvement.

Experience in a fast-paced, technology-led or startup environment will be preferred. Strong leadership, stakeholder management and commercial acumen. Interested candidates can share their updated CVs at sanjana.kumari@or Whatsapp on (phone hidden)

📌 Contact Center Manager (Bengaluru)
🏢 Unison International Consulting
📍 Bengaluru