Position: Cluster Manager

Location: Kochi

Role & responsibilities

Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores).

Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis.

- Responsible for P&L; for the area Top line Bottom line ABV Margin for the store level P&L;
- Driving the Store Metrics in his cluster/Area OTD Complaints Write off – On time picking etc.
- Responsible for ensuring recruitment and managing attrition with the help of DM-HR
- Manpower Planning
- Initiatives to improve efficiency
- Monitor and analyses the reports to achieve metrics
- Rewards and Recognition




- Coordination with Training team – for new hiring as well as existing team
- Vendor management – Delivery Partners and Security, House keeping
- Process Adherence
- Competition Tracking
- Work Workplace and Safety Management

Preferred candidate profile

Background

Experience at supervisory role

Work Experience

7-8 years with 2-3 years Experience at supervisory role

Skills

He/ She should possess the following competencies:

- Speaking, writing, and listening skills.
- Critical thinking, problem solving, and reasoning abilities.
- Supervising skills.
- Process know-how.
- P&L.;

How to Apply: Share your CV on: [email protected]

📌 Cluster Manager - FMCG (Urgent require)- Kochi
🏢 BigBasket
📍 Kochi