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Company Description Impact Research and Measurement Pvt. Ltd. is a pioneer and leader in media research, media monitoring, and measurement services in India. The organization helps clients understand media impact by delivering timely insights and actionable analysis. Its services support decision-making for brands, agencies, and organizations that rely on accurate media intelligence. Team members work with diverse industries and channels, gaining exposure to evolving media trends a nd tools.

Role Description The Client Support Specialist is a full-time role based in South Delhi with a hybrid work arrangement, allowing some work-from-home flexibility. The role involves managing client queries, providing timely support, and ensuring a smooth experience across media research and monitoring services.

Day-to-day tasks include responding to client emails and calls, coordinating with internal teams to resolve issues, and tracking service delivery against agreed timelines. The specialist will maintain detailed records of client interactions, gather feedback to improve satisfaction, and assist in preparing basic reports or summaries for clients. The role also requires proactive communication to update clients on project status,



service enhancements, and any changes affecting their accounts.

Qualifications

- Strong interpersonal skills and a customer-focused mindset to build and maintain positive client relationships.
- Experience in customer support and a track record of contributing to high levels of customer satisfaction.
- Analytical skills to understand client needs, interpret data or reports, and identify patterns in feedback or service issues.
- Clear and professional communication skills, both written and verbal, for effective interaction with clients and internal teams.
- Ability to manage multiple client requests, prioritize tasks, and meet deadlines in a quick-paced environment.
- Comfort with basic digital tools, CRM or ticketing systems, and office productivity software.
- Prior experience in media, research, or service-oriented industries is an advantage.
- Relevant undergraduate degree or equivalent practical experience in client service, communications, or related fields.

Any graduate with excellent communication skills can apply for this position. Location - Mohan Estate

Working days - 5 days a week (Hybrid)

CTC - 3.6 to 4.2 LPA**

📌 Client Support Specialist (South Delhi)
🏢 Impact Research & Measurement
📍 South Delhi