This role exists to retain, grow, and systemize client relationships. You are not a support agent. You are not a cheerleader. You are accountable for client outcomes, renewals, upsells, and long-term value. If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply. Core ResponsibilitiesClient Ownership & Relationship Management - Own a portfolio of active clients end-to-end

- Act as the single point of contact post-onboarding
- Lead regular client check-ins, reviews, and planning calls
- Control scope, timelines, and expectations without escalation
- Identify risks early and prevent churn Strategy & Value Delivery - Understand each client’s business model, goals, and constraints
- Translate business goals into clear execution plans for internal teams
- Ensure delivered work aligns with commercial objectives
- Push back on poor ideas or unrealistic expectations using logic
- Identify gaps, missed opportunities, and expansion areas Success Metrics & Retention - Drive renewals, expansions, and long-term retention
- Track client health using defined success indicators
- Reduce churn through proactive intervention
- Document wins, blockers, and risks consistently Internal Coordination - Work closely with delivery, design, marketing, and ops teams
- Convert client conversations into clear, actionable internal briefs
- Maintain clarity on priorities and execution status
- Eliminate miscommunication between client and delivery teams Upsell & Account Growth - Identify natural upsell opportunities based on real client needs
- Present expansions with clear business justification
- Coordinate pricing, scope changes, and approvals
- No hard selling. If you push irrelevant services,



you are doing it wrong Daily Work Includes - Client calls and follow-ups
- Reviewing active projects and progress
- Translating feedback into structured action items
- Reviewing performance metrics and reports
- Internal alignment calls with delivery teams
- Preparing QBRs, summaries, and next-step plans Outcomes You Are Responsible For - High client retention
- Clear client communication with zero ambiguity
- Predictable renewals and account growth
- Fewer escalations and last-minute surprises
- Clients who understand what they are getting and why Required Experience & Skills - 3–6 years in client success, account management, or strategy roles
- Experience with B2B clients, agencies, or service businesses
- Robust written and verbal communication
- Ability to say “no” and explain why
- Structured thinking and documentation discipline
- Comfort with metrics, reporting, and accountability Tools You Should Already Know - CRM tools: HubSpot, Pipedrive, Salesforce, or similar
- Project management tools: Trello, ClickUp, Asana, Notion
- Google Workspace
- Presentation and reporting tools What This Role Is NOT - Not customer support
- Not order taking
- Not a junior coordination role
- Not a passive relationship role If you need constant direction or avoid difficult conversations, you will fail here.

Reporting

Structure - Reports directly to leadership

- Works cross-functionally with delivery and operations teams Performance Review Criteria - Client retention rate
- Revenue growth per account
- Client feedback quality
- Internal execution clarity
- Reduction in churn-related issues Compensation ₹50,000 – ₹60,000 per month Final offer depends on your skills and the value you add to the system.

📌 Client Strategy & Project Manager (Vijayawada)
🏢 Infobrandz
📍 Vijayawada