Location: Bengaluru

Work mode: Hybrid

Type: full-time

Experience: 5–10 years

Required skills: Customer Success Management, Account Management, Customer Onboarding &

• Implementation, SaaS Product Adoption, Customer Retention &

• Renewals, Account Expansion &

• Upselling, US Client Management, Enterprise &

• Mid-Market Account Management, Stakeholder &

• Executive Relationship Management, Customer Health &

• Churn Management, Business Reviews / QBRs, Revenue Retention &

• NRR Management, Collections &

• Revenue Realization, Project Management &

• Cross-Functional Coordination, CRM, Pipeline &

• Forecast Management

What you'll be working on

Own the post-sales customer lifecycle for assigned US accounts, ensuring successful onboarding, rapid adoption, measurable business outcomes, revenue retention, expansion opportunities, and timely collections.

This is a farming role, not a support role. Success is measured by customer retention, customer growth, product adoption, implementation excellence, and cash realization.

What you'll do

- Act as the single point of contact from contract signature through go-live.
- Lead end-to-end onboarding, implementation planning, training, stakeholder alignment, and execution.
- Coordinate across functions to ensure successful deployment.
- Track milestones, identify risks, and proactively remove implementation blockers.
- Drive product adoption across clinics and customer stakeholders.
- Conduct regular business reviews (30/60/90D) to demonstrate value realization and ROI.
- Monitor customer health, usage metrics,



engagement levels, and operational outcomes.
- Develop and execute account success plans to maximize customer outcomes.
- Actively reduce churn risk through early intervention and stakeholder engagement.
- Build trusted relationships with decision-makers, administrators, and key stakeholders.
- Create account growth plans aligned with customer objectives and business goals.
- Own invoice tracking, payment follow-ups, and collections for assigned accounts.
- Resolve commercial, operational, or contractual issues impacting payments.
- Maintain strong forecasting of renewal status, receivables, and expansion revenue.
- Serve as the voice of the customer internally.
- Escalate risks early with clear mitigation plans.
- Build executive-level relationships that improve retention and customer advocacy.
- Drive customer references, case studies, testimonials, and success stories.

What we're looking for

- MBA in Marketing with 5-10 years of experience in customer success, account management, client services, or customer growth roles.
- Experience managing US customers in a SaaS, healthcare, health tech, digital health, or technology environment.
- Proven track record of managing enterprise and mid-market accounts.
- Solid commercial orientation with ability to drive renewals, expansions, and collections.
- Excellent stakeholder management and executive communication skills.
- Highly organized with strong project management capabilities.
- Comfortable working in a fast-growing startup or scale-up environment.

📌 Client Success Manager (US Market) (Bengaluru)
🏢 RemoteEngine
📍 Bengaluru