This role exists to retain, grow, and systemize client relationships . You are not a support agent. You are not a cheerleader. You are accountable for client outcomes, renewals, upsells, and long-term value . If you cannot challenge clients, manage expectations, or convert strategy into execution,

do not apply .

Core ResponsibilitiesClient Ownership & Relationship Management

Own a portfolio of active clients end-to-end Act as the single point of contact post-onboarding Lead regular client check-ins, reviews, and planning calls Control scope, timelines, and expectations without escalation Identify risks early and prevent churn Strategy & Value Delivery

Understand each client's business model, goals, and constraints Translate business goals into clear execution plans for internal teams Ensure delivered work aligns with commercial objectives Push back on poor ideas or unrealistic expectations using logic Identify gaps, missed opportunities, and expansion areas Success Metrics & Retention

Drive renewals, expansions, and long-term retention Track client health using defined success indicators Reduce churn through proactive intervention Document wins, blockers, and risks consistently Internal Coordination

Work closely with delivery, design, marketing, and ops teams Convert client conversations into clear, actionable internal briefs Maintain clarity on priorities and execution status Eliminate miscommunication between client and delivery teams Upsell & Account Growth

Identify natural upsell opportunities based on real client needs Present expansions with explicit business justification Coordinate pricing, scope changes, and approvals No hard selling. If you push irrelevant services,



you are doing it wrong Daily Work Includes

Client calls and follow-ups Reviewing active projects and progress Translating feedback into structured action items Reviewing performance metrics and reports Internal alignment calls with delivery teams Preparing QBRs, summaries, and next-step plans Outcomes You Are Responsible For

High client retention Clear client communication with zero ambiguity Predictable renewals and account growth Fewer escalations and last-minute surprises Clients who understand what they are getting and why Required Experience & Skills

3–6 years in client success, account management, or strategy roles Experience with B2B clients, agencies, or service businesses Strong written and verbal communication Ability to say "no" and explain why Structured thinking and documentation discipline Comfort with metrics, reporting, and accountability Tools You Should Already Know

CRM tools: HubSpot, Pipedrive, Salesforce, or similar Project management tools: Trello, ClickUp, Asana, Notion Google Workspace Presentation and reporting tools What This Role Is NOT

Not customer support Not order taking Not a junior coordination role Not a passive relationship role If you need constant direction or avoid difficult conversations,

you will fail here . Reporting Structure

Reports directly to leadership Works cross-functionally with delivery and operations teams Performance Review Criteria

Client retention rate Revenue growth per account Client feedback quality Internal execution clarity Reduction in churn-related issues Compensation

₹50,000 – ₹60,000 per month Final offer depends on your skills and the value you add to the system.

📌 Client Strategy & Project Manager (Mumbai)
🏢 Infobrandz
📍 Mumbai