Account Management / Client Servicing & Operations Manager

Goa · Full-time · Things move fast here Reports to Head of Client Servicing Compensation Based On Experience Growth path Senior Account Executive → Account Manager within 12–18 months, based on performance THE SHORT VERSION There are a lot of moving parts at Mélange — clients, campaigns, creators, flights, hotels, deadlines, files, approvals, shoots, more deadlines. We're looking for someone who actually likes being the person who keeps all of it moving. WHAT YOU'LL BE DOING Manage day-to-day client communication and follow-ups Keep projects moving on Zoho Projects (or a similar tool) — tasks, timelines, owners, deliverables Coordinate between clients, internal teams, vendors and partners Keep project folders, files, briefs and assets clean, organised and easy to find Track what's pending and make sure people don't forget what they promised Handle flight bookings, hotels, visas, itineraries and other travel logistics Help coordinate shoots, campaigns and meetings Spot problems before they become everyone's problem If something needs to happen, you'll know about it.

If something isn't happening, you'll find out why. And if someone says “I'll send it in five minutes,” you'll remember to check six minutes later. WHAT SUCCESS LOOKS LIKE IN 6 MONTHS Your accounts run without status-check chasing — clients and internal teams trust your updates Zero missed deadlines due to lost files, unclear owners, or dropped follow-ups You're the first call when something needs to move rapid — not the last to find out WHAT WE'RE LOOKING FOR 2–3 years in account management,



client servicing, project coordination or operations Experience managing projects on Zoho Projects or a similar tool Strong communication and follow-up skills Genuinely organised — not “I have a system,” actually organised Comfortable managing multiple projects at once Good with clients, people and deadlines Comfortable handling travel bookings and admin Takes ownership instead of waiting to be told what to do THE PERSONALITY FIT You don't need to be the loudest person in the room.

You do need to be the person who knows what's happening. You like having 15 tabs open. You don't panic when plans change. You can chase someone without annoying them. You notice when a file is missing.

You enjoy making chaos look organised. And ideally, nobody needs to ask you “what's the status” — because you already know. WHY MÉLANGE DIGITAL? You'll work from Goa, alongside a team across multiple countries and time zones, with exposure to global tourism boards, brands, creators and productions.

Some days you're in front of a client. Some days you're booking a hotel for a shoot. Some days you're figuring out why three people have three versions of the same file. That's agency life — fast, unpredictable, occasionally chaotic, but creative, collaborative and never particularly boring.

APPLY Send us: Your CV / LinkedIn The project management tools you've used One example of something complicated you've successfully organised Subject line: “Account Management & Operations — I make things happen.”

[email protected]

Pay: ₹35,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Client Servicing & Operations Manager (Panaji)
🏢 Melange Digital Goa
📍 Panaji