➢ Making sure all the leads of the clients after placing orders are met.
➢ Ensuring your existing clients are satisfied through after-sales service.
➢ Always ask them for true feedback.
➢ Servicing the client after receiving the order till the time of collection of payment.
➢ Resolve the queries and questions of all the clients.
➢ Give or support the participants/clients about company products or services.
➢ Acting as a point of contact for complaints and escalating issues to the concern.
➢ Understand client queries and solve them in any manner.
Key skills:
➢ Valuable communication skills
➢ 1-2 years of experience
➢ Polite disposition.
➢ Ability of rigorous follow up.
➢ The ability to communicate confidently – both through speaking and writing – with colleagues and clients.
➢ Ability to understand the circumstances and act accordingly.
➢ Proactive.
➢ Thorough knowledge of products/services.
➢ Always available on calls.
Pay: ₹300,000.00 - ₹350,000.00 per year
Application Question(s)
- How many years of experience do you have in Client Relationship/Customer Service?
- Do you have experience in after-sales service and client follow-ups?
- Have you handled client complaints and queries independently?
- Are you comfortable with payment follow-ups and order coordination?
- Are you comfortable being available on calls and communicating with clients regularly?