About Triloke

Triloke is an integrated creative and marketing company working across 3 verticals - Studio, Live and Gifting.

We are at an exciting stage of growth, and we’re looking for a COO / Head of Operations to help us build the organisation and operating systems required for our next phase.

About the Role

This is a senior leadership role working directly with the directors.

You will be responsible for making sure Triloke runs efficiently, consistently and accountably as we scale.

We are not looking for someone to simply manage operations. We are looking for someone who can build the operating engine of a growing agency.

You will bring structure to teams, improve processes, strengthen accountability, identify bottlenecks and ensure that projects and people move forward without constant founder intervention.

Key Responsibilities

Business & Operations

- Own day-to-day operations across the organisation
- Build and implement scalable processes and SOPs
- Establish clear ownership, accountability and reporting structures
- Identify operational bottlenecks and drive solutions
- Build systems for tracking projects, deadlines, resources and deliverables
- Establish regular operating reviews and performance rhythms
- Ensure cross-functional teams work effectively together

People & Leadership

- Manage and develop functional leads and managers
- Set clear performance expectations and accountability mechanisms
- Identify capability gaps and hiring requirements
- Build a high-performance culture while maintaining strong team relationships
- Address performance issues proactively and effectively
- Help build the organisational structure required for Triloke’s growth

Account Management & Client Delivery

- Strengthen the Account Management function and client servicing processes
- Ensure client requirements are understood, documented and communicated accurately




- Improve ownership of client accounts and project delivery
- Ensure potential issues are identified and escalated early
- Work with Account Management and Creative teams to improve quality and timelines
- Help build stronger, more proactive client relationships

Creative, Web, Production & Execution

- Improve coordination between strategy, creative, web, production and account teams
- Ensure briefs are complete and actionable
- Establish clear workflows from brief to delivery
- Improve quality-control processes
- Ensure deadlines and commitments are consistently met

Leadership Support

- Act as the director’s key operational partner
- Convert strategic priorities into clear execution plans
- Provide visibility into what is on track, delayed or at risk
- Escalate only what genuinely requires intervention
- Take ownership of operational problems rather than simply reporting them

What We’re Looking For

Must Have

- 8–15 years of professional experience
- Significant experience in an agency, experiential, events, creative, advertising, marketing or production environment
- Experience managing cross-functional teams
- Experience managing multiple concurrent clients/projects
- Solid understanding of agency workflows and client servicing
- Proven experience building or improving processes in a growing organisation
- Strong people-management and problem-solving skills
- Excellent communication and stakeholder-management skills
- Strong commercial understanding of clients, projects,



budgets and margins The Right Person Will
- Take ownership without being asked
- Spot problems before they become emergencies
- Be comfortable making decisions
- Hold people accountable
- Be able to have difficult conversations
- Bring structure without creating unnecessary bureaucracy
- Understand both the creative side and business side of an agency
- Stay calm when multiple things are happening simultaneously
- Be comfortable working directly with the Founder and senior leadership
- Be hands-on — this is not a purely strategic or supervisory role

Who This Role Is NOT For

This role may not be the right fit if your experience has been limited to operating within highly established corporate systems.

We are looking for someone who has experience building, fixing and scaling — not simply maintaining an existing machine.

You don’t necessarily need to have held the title of COO before.

A strong Business Head, Operations Head, Associate Director, Account Director, General Manager or similar senior operator from the agency/events/experiential ecosystem could be a strong fit.

What Success Looks Like

Within the first 6–12 months, we expect this person to help Triloke:

- Reduce director dependency on day-to-day operations
- Establish clear ownership across teams
- Improve project and deadline management
- Strengthen Account Management
- Improve cross-functional collaboration
- Build scalable operating processes
- Create greater visibility into business performance
- Raise accountability and execution standards
- Build a stronger leadership layer across the organisation

Company: Triloke

Location: Bengaluru, Karnataka

Experience: 8–15 years

Industry: Advertising / Marketing / Experiential / Events / Creative

Employment Type: Full-time

Work Mode: Work from Office

📌 Chief Operating Officer (Bengaluru)
🏢 Triloke
📍 Bengaluru