Chat process (Sahibzada Ajit Singh Nagar)

Chat process (Sahibzada Ajit Singh Nagar)

19 Sep
|
TP
|
Sahibzada Ajit Singh Nagar

19 Sep

TP

Sahibzada Ajit Singh Nagar

Roles and Responsibilities :

- Handle customer inquiries via email, chat, or non-voice channels in a timely and qualified manner.

- Resolve customer issues through effective communication, problem-solving, and escalation procedures when necessary.

- Maintain accurate records of all interactions with customers using CRM software.

- Provide product information, answer questions, and address concerns to ensure high levels of customer satisfaction.

Job Requirements :

- 0-5 years of experience in BPO/Call Centre environment.

- Strong English language skills (written & spoken).

- Ability to work on an evening shift schedule (6PM - 3AM IST).

- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

📌 Chat process (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar

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