Key Responsibilities

- Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.

- Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools.

- Handle various types of cases related to inbounding, product issues and customer complaints.

- Provide required inputs to seller to manage customer feedback.

- Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.

- Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.

- Document processes & regularly update existing SOPs.

- Review & suggest SOP changes required if any to the team basis input from Category managers.

- Handle various sets of daily, weekly and monthly business reports.





- Onboard recent processes if required as per the business needs.

Basic Qualifications

- Bachelor's degree.

- Experience with Microsoft Office products and applications.

- Speak, write, and read fluently in English.

Preferred Qualifications

- 2 years of data-driven business operations processes experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon Accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations

- IND, KA, Bengaluru

📌 Catalog Associate, IN Jewelry (India)
🏢 Amazon
📍 India