Key Responsibilities

- Monitor and audit customer calls, sales processes, and transactions.

- Evaluate calls against defined quality parameters and compliance standards.

- Identify process gaps, errors, and areas for improvement.

- Prepare daily/weekly/monthly quality reports and MIS.

- Provide constructive feedback and coaching to Telecalling/Sales teams.

- Ensure adherence to insurance processes, company policies, and regulatory guidelines.

- Conduct regular quality audits and maintain audit records.

- Coordinate with Operations and Training teams to improve overall performance.

- Track recurring errors and recommend corrective actions.

- Ensure proper documentation and process compliance.

Requirements





- 3+ years of experience as Quality Analyst / Quality Executive in Insurance.

- Strong knowledge of Life Insurance / General Insurance processes.

- Experience in call monitoring, quality audits, compliance and process checks.

- Good knowledge of insurance sales and customer handling.

- Strong analytical and reporting skills.

- Good communication and interpersonal skills.

- Proficiency in MS Excel / Google Sheets.

- Experience with CRM, call-monitoring or quality-monitoring tools will be an advantage.

Perks

- Health insurance

- Provident Fund

Work Location: In person

📌 Call Quality Analyst (Tiruvallur)
🏢 Shree Mutual Fund Services
📍 Tiruvallur