Company Description NURA is a collaboration between Fujifilm Healthcare and Dr. Kutty’s Healthcare, combining AI-enabled imaging with expert clinical care to deliver advanced health screening services.

The organization focuses on regular screening programs to detect cancers and lifestyle-related diseases at early, more treatable stages. NURA’s approach is designed for generally healthy, asymptomatic individuals, helping to identify health risks before symptoms appear. Centers are currently located in Bengaluru, Gurugram, Mumbai, Hyderabad, Calicut, and Chennai, offering accessible, technology-driven preventive healthcare.

Role Description The Call Center Executive role is a full time, on-site position based at the NURA center in Chennai. The individual in this role will handle inbound and outbound calls, respond to inquiries about screening services, schedule and confirm appointments, and provide clear and courteous information to visitors and patients.

Responsibilities include explaining service offerings, guiding individuals through booking and pre-visit requirements, and documenting interactions in call logs or CRM systems.

The Call Center

Executive will coordinate with clinical and administrative teams, follow established scripts and procedures, manage basic follow-ups,



and support promotional or outreach campaigns when needed. Maintaining a professional, empathetic tone and ensuring a positive caller experience is central to the role.

Qualifications

- Strong customer-facing skills in Customer Support and Customer Service, with a focus on empathy and problem-solving.
- Effective Communication skills, including clear spoken and written English; proficiency in local languages is an advantage.
- Experience or familiarity with Contact Centers, including handling call queues, using telephony systems, and working with CRM tools.
- Basic Sales skills to explain services, address objections, and encourage screening bookings without high-pressure tactics.
- Ability to work on-site full-time in Chennai, with reliable time management and adherence to schedules and processes.
- Previous experience in healthcare, diagnostics, or service-oriented industries is preferred but not mandatory.
- Comfort with using computers, office software, and learning new digital tools or systems.
- Minimum educational qualification of high school diploma; further education in communication, business, or healthcare is beneficial.

📌 Call center executive (Chennai)
🏢 NURA - Sustained Health with Active-AI Screening
📍 Chennai