- Handle incoming calls from patients, attendants, doctors, insurance/TPA representatives, and other stakeholders.
- Provide accurate information regarding:
- Doctor availability
- OPD timings
- Appointments
- Hospital departments
- Services and specialties
- Health packages and camps
- Admission and discharge-related information
- Emergency services
- Schedule, confirm, reschedule, and cancel doctor appointments as required.
- Make outbound calls for:
- Appointment confirmation
- Patient follow-up
- Lead follow-up
- Health package promotion
- Feedback collection
- Missed-call follow-up
- Generate and manage patient leads received through calls, website, social media, Google, and other digital platforms.
- Ensure every enquiry is properly recorded in the CRM/HIMS/call register.
- Follow up with patients to improve appointment conversion and patient visit rates.
- Transfer calls to the appropriate department or staff member when required.
- Handle patient queries professionally and escalate complaints to the concerned department.
- Maintain patient confidentiality and follow hospital privacy policies.




- Coordinate with Front Office, Billing, TPA, Marketing, Doctors, Nursing, and Operations teams.
- Maintain daily call records and submit daily/weekly/monthly MIS reports.
- Track pending patient enquiries and ensure timely follow-up.
- Collect patient feedback and communicate recurring issues to the reporting manager.
- Follow approved call scripts and hospital communication standards.
- Maintain skilled and polite communication at all times.

Key Performance Indicators (KPIs)
- Number of calls handled
- Inbound call response rate
- Outbound calls completed
- Patient leads generated
- Appointment conversion rate
- Follow-up completion rate
- Missed-call follow-up
- Patient satisfaction
- Call quality and communication
- Data/CRM accuracy
- Complaint resolution and escalation
- Daily productivity

3–5 years of experience in a hospital, healthcare call centre,

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Call Center Executive (Tilak Nagar)
🏢 Aastha Hospital
📍 Tilak Nagar