Business Development & Customer Relationship Specialist

Location: Pune, Maharashtra

Employment Type: Full-Time | On-Site

Experience: 5–9 Years

Industry: Automotive / Automotive Services

Joining Preference: Candidates available to join within 1–2 months

About the Opportunity

Our client is a reputed Tier-1 organization in the automotive industry, directly serving Automotive OEMs in India.

As part of its continued business growth, the organization is looking for an experienced and customer-focused Business Development & Customer Relationship Specialist to strengthen existing customer relationships and identify new business opportunities.

This role is particularly suited to professionals who have experience working with Automotive OEMs, Tier-1/Tier-2 automotive organizations, automotive service providers, or related industrial customers, and who understand how to develop long-term business relationships.

The selected candidate will work closely with customers, understand their requirements, identify opportunities, coordinate with internal teams and contribute to the development of new business.

Role Description The Business Development & Customer Relationship Specialist will be responsible for managing customer relationships, developing existing accounts and actively identifying new business opportunities within the automotive industry.

The role will involve regular interaction with customer representatives, business-development activities, market research, lead generation, customer visits, proposal coordination, commercial discussions and consistent follow-up until opportunity closure.

The candidate will also be expected to develop a strong understanding of customer requirements and work with internal teams to ensure that proposed solutions are aligned with customer expectations and organizational capabilities.

Key Responsibilities1. Customer Relationship Management

- Develop and maintain strong, professional relationships with existing automotive customers.
- Act as an significant point of contact between customers and the organization.
- Regularly interact with customer representatives to understand requirements, expectations and upcoming business needs.
- Conduct customer visits and meetings as required.
- Maintain regular communication and follow-up with key customer stakeholders.
- Understand customer concerns and coordinate with relevant internal teams for resolution.
- Identify opportunities to strengthen existing customer relationships and expand business.
- Maintain a professional and customer-centric approach throughout the engagement.

1. New Business Development

- Identify and develop new business opportunities with Automotive OEMs and other relevant automotive organizations.
- Conduct market research to identify potential customers, upcoming projects, new requirements and business opportunities.
- Generate leads through customer references, industry networking, market intelligence, direct outreach and existing professional relationships.
- Identify relevant decision-makers and establish business relationships.
- Understand customer requirements and coordinate internally for suitable solutions.
- Arrange meetings, presentations and business discussions with prospective customers.
- Prepare and coordinate commercial proposals, quotations and other customer documentation.
- Follow up consistently on enquiries, proposals and commercial discussions.
- Maintain a structured business-development pipeline.
- Track opportunities from initial identification through enquiry, proposal, negotiation and closure.

1. Account Development

- Identify additional business opportunities within existing customer accounts.
- Understand customer expansion plans, new programmes and changing service requirements.
- Explore opportunities for introducing additional services or solutions.




- Develop long-term account-development plans for key customers.
- Monitor customer satisfaction and identify opportunities for improving the business relationship.

1. Automotive Customer Coordination

- Develop a strong understanding of the Automotive OEM business environment.
- Interact with relevant customer functions such as Procurement, Purchase, Vendor Development, Quality, Engineering, Plant Operations and Management, as applicable.
- Understand customer supplier-development and engagement requirements.
- Coordinate internally to ensure customer commitments are understood and followed up.
- Escalate important customer requirements or issues to management in a timely manner.

1. Market Research & Lead Generation

- Monitor the automotive market to identify potential business opportunities.
- Research new projects, programmes, plants, expansions, customer requirements and potential service requirements.
- Develop and maintain a database of prospective customers and business contacts.
- Identify relevant customer stakeholders and establish initial communication.
- Build a sustainable pipeline rather than relying only on incoming enquiries.

1. Proposal & Commercial Coordination

- Understand customer requirements and coordinate with internal technical/operations teams.
- Support preparation of proposals, presentations and quotations.
- Participate in customer discussions regarding proposed services.
- Support commercial negotiations as required.
- Follow up on submitted proposals and maintain opportunity status.
- Communicate customer feedback internally and support appropriate modifications to proposals.

1. Reporting & CRM Management

- Maintain accurate customer and prospect information in CRM or other company-approved systems.
- Record customer meetings, enquiries, opportunities and follow-up actions.
- Maintain an updated business-development pipeline.
- Submit periodic reports covering:
- Customer visits
- New leads
- New opportunities
- Enquiries
- Proposals
- Follow-ups
- Business closures
- Customer feedback
- Track individual business-development performance against agreed objectives.

Candidate ProfileExperience
- 5–9 years of relevant experience in Business Development, Sales, Customer Relationship Management, Key Account Management or a related role.
- Experience in the automotive industry is strongly relevant.
- Experience dealing directly with Automotive OEMs, Tier-1 suppliers, Tier-2 suppliers or automotive service organizations will be an advantage.
- Candidates with established professional exposure to the Pune automotive ecosystem will be considered for the role based on business requirements.

Educational Qualification A Bachelor's degree in any of the following or a related discipline is preferred:
- Engineering
- Business Administration
- Marketing
- Management
- Commerce

Relevant industry experience may also be considered. Required SkillsCustomer Relationship Skills
- Excellent interpersonal and relationship-building skills.
- Ability to establish relationships with new customers.
- Ability to maintain long-term professional customer relationships.
- Strong customer-handling and follow-up capabilities.

Business Development Skills
- Lead generation
- Prospect identification
- Market research
- New customer acquisition
- Account development
- Opportunity management
- Proposal coordination
- Commercial discussion
- Negotiation and follow-up

Communication Skills
- Excellent verbal and written communication.
- Strong presentation skills.




- Ability to communicate effectively with senior customer stakeholders.
- Ability to understand customer requirements and communicate them clearly to internal teams.

Professional Skills
- Analytical and problem-solving approach.
- Strong follow-up discipline.
- Ability to work independently and take ownership.
- Ability to manage multiple customers and opportunities simultaneously.
- Professional attitude and customer-focused approach.
- Good working knowledge of MS Office.
- Familiarity with CRM systems is an advantage.

What We Are Looking For We are looking for a professional who can go beyond routine customer coordination and actively contribute to business growth.

The ideal candidate should be capable of:

Building customer relationships → Understanding customer requirements → Identifying opportunities → Developing leads → Coordinating proposals → Following up → Supporting business closure → Expanding the account.

A candidate's ability to understand the automotive business environment, establish meaningful customer relationships and consistently develop new opportunities will be important for this position.

Performance Expectations The role will involve measurable performance expectations related to:

- Customer relationship development
- Customer visits and engagement
- New lead generation
- Qualified business opportunities
- Business-development pipeline
- Enquiries generated
- Proposal follow-up
- New customer development
- Existing-account expansion
- Opportunity conversion
- Customer retention and relationship quality
- Timely CRM/reporting updates

Performance-based incentives will be applicable in accordance with the organization's incentive structure and policy. Compensation & Benefits The organization offers a competitive compensation package based on the candidate's experience, suitability and overall profile.

Compensation details will be discussed with shortlisted candidates during the recruitment process.

Benefits include

- Performance-based incentives
- Insurance coverage as per company policy
- Travel allowance / reimbursement for eligible business travel
- Paid leave as per company policy
- Professional exposure to Automotive OEM and Tier-1 customer environments
- Opportunity to work in a customer-facing business-development role
- Opportunity to contribute directly to business growth

Location & Travel Base Location: Pune, Maharashtra The position is primarily on-site and requires regular customer interaction.

The candidate should be comfortable travelling to customer locations and other relevant business locations as required.

A valid means of local travel will be an advantage.

Joining Requirement

Candidates who are available to join within 1–2 months will be preferred.

Candidates currently serving their notice period may also apply, provided their expected joining date is within the required timeframe.

How to Apply

Interested candidates are requested to complete the application form and submit their updated profile.

Application Form:

https://docs.google.com/forms/d/e/1FAIpQLScrLKziNZRMJpSPb-d20Gn3RYH-6FHPI24Ht6jqMVImDAm8GQ/viewform?usp=publish-editor

Candidates are requested to provide accurate information regarding their skilled experience, automotive industry exposure, customer-handling experience, business-development experience and availability.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Confidentiality

This recruitment opportunity is being managed through Avik Consultancy on behalf of its client.

The client's identity and detailed commercial information may be shared with shortlisted candidates during the recruitment process, as appropriate.

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Business Development Executive (BDE) (Pune)
🏢 Avik Consultancy
📍 Pune