Join Kredily's team as an Implementation & Customer Success in Bangalore! ?

? Job Details:

* Job Title: Implementation & Customer Success

- Company: www.kredily.com
- Industry : HRMS/B2B/SaaS

* Experience: At least 6 months of corporate exposure in any domain with

Implementation &

customer interaction.

* Language: English & Hindi Speaking

Role and Responsibilities:

We are looking for passionate, professional and customer focused individuals who will be responsible for Onboarding New Customers, understanding their requirements and implementing Kredily application for ensuring successful project completion with expected results for our clients.

Preferred Functional Knowledge

- Excellent verbal English Hindi communication skills.
- Proficiency in any other languages will be an added advantage.
- Proficiency in MS Excel Office Suite, added advantage.
- Strong eagerness towards learning

Key Responsibility

• Post acquiring Kredily product expertise, you will act as a Specialist Product

Implementation (HR & Payroll) to enable clients to leverage Kredily for their daily business needs. . Specifically you will:

- Acquire and maintain a comprehensive understanding of Kredily - in terms of usage, configuration, implementation, customer support.
- Proactively build strong customer relationships to understand clientrequirements, and evolve either through configurations or workarounds to address client-specific requirements.




- Implementing the application in a time-bound and qualified manner. Address customer requirements, port client data, and provide user training and support,

thus enabling the customer to utilize the application for their day-to-day use and deriving maximum value from the application.
- Actively contribute to continuous improvement in the areas of the implementation process, product enhancement, and world-class customer experience.

Tools Experience If Any

- Microsoft Excel
- MS Access & SQL ( Optional )
- Customer support tools, such as Zendesk, Freshdesk, etc., will be a value add.

Qualification And Experience

- Must be a graduate in any discipline
- At least 6 months of corporate exposure in any domain with customer interaction.
- Knowledge of Indian Payroll statutory compliances will be a big advantage
- Experience in client engagement and query resolving through effective telephone and email communication.
- Customer-focused approach with the ability to partner with clients and help them achieve their goals.

● P revious HR Experience Candidate will not be considered for this role.

? To apply, fill out the Google form at the link below or send your CV via email:

[email protected]

- Google form:

https://docs.google.com/forms/d/e/1FAIpQLSe9qcVO5jPt_Vp-0017OuNdL9zVwuIN8BVSvCChnMDhngAXPw/viewform

📌 B Customer Support Executive (Bengaluru)
🏢 Kredily
📍 Bengaluru