Role & responsibilities

Monitoring & First-Line Support

- Monitor integration workflows, transactions, dashboards, and alerts for failures and performance issues
- Identify and classify incidents based on impact and urgency
- Perform first-level troubleshooting using predefined runbooks and knowledge articles

Incident & Service Request Management

- Create, update, and maintain accurate incident and service request records
- Capture logs, error details, and diagnostic information to support escalation
- Escalate complex, recurring, or unresolved issues to senior engineers in a timely manner
- Provides 24x7 Level 1 monitoring and first-response support through rotational shifts
- Performs alert triage, ticket creation, and runbook-based remediation
- Escalates incidents to Level 2/3 in line with defined SLAs and escalation procedures
- Participates in shift handovers and operational reporting

Operational Assistance

- Assist with retries, replays, and authorised data correction activities under supervision
- Participate in incident bridge calls and coordination activities when required
- Support post-incident activities,



including documentation updates and knowledge capture

Learning & Development

- Develop foundational skills in Azure Integration Services and cloud operations
- Follow operational standards, security controls, and compliance requirements
- Actively build technical capability toward Level 2 support responsibilities

Preferred candidate profile

Essential

- Basic understanding of APIs (REST), HTTP methods, and response codes

- Foundational knowledge of
- Messaging systems (queues, topics)
- Event-driven integration concepts
- Exposure to Azure Logic Apps, Azure Service Bus, or similar integration platforms
- Familiarity with incident, problem, and service request management processes
- Solid analytical skills, attention to detail, and willingness to learn

Preferred

- Microsoft Azure Fundamentals (AZ-900) certification
- Exposure to enterprise integration platforms or middleware support
- Basic understanding of ITIL concepts and service management practices.

📌 Azure Integration Support Engineer/AIS Support Engineer (Bengaluru)
🏢 Metaphor Infotech Mumbai
📍 Bengaluru