Role Description The Asst Manager Branch – Car Rentals is a full time, on-site role based in Mumbai, responsible for supporting day-to-day branch operations and service delivery. This role oversees rental bookings, vehicle allocation, and lease administration activities to ensure smooth and efficient branch performance.
The individual coordinates with staff to maintain vehicle availability, monitors service standards, and handles escalations to secure high levels of customer satisfaction. Daily responsibilities include supervising customer service at the counter, reviewing documentation, tracking performance metrics, and assisting in revenue optimization and cost control.
The Asst Manager
Branch also contributes to local marketing initiatives, ensures compliance with company policies, and supports training and coaching of branch team members.
Qualifications
- Candidates should possess skills in Rental Management and Lease Administration to oversee bookings, contracts, and fleet utilization.
- Candidates should possess strong Customer Service and Customer Satisfaction skills to manage client interactions and resolve issues effectively.
- Candidates should possess solid Interpersonal Skills to lead branch staff, collaborate with internal teams, and communicate with customers.
- Relevant experience in car rentals, travel, hospitality, or consumer services operations is beneficial.
- Ability to work on-site in Navi Mumbai, manage multiple tasks, and meet operational targets in a fast-paced environment.
- Proficiency with basic computer applications and rental management systems; familiarity with reporting and documentation processes.
- Diploma or bachelor’s degree in business, hospitality, or a related field is preferred, along with prior supervisory or team lead experience.