What are we looking for?

Group Operations department oversees the entire functioning of the "Group Insurance Plans", which covers employees of an organization or members of the group. It is responsible to provide efficient customer service and ensure processing of the claims within pre-defined TAT and regulatory norms

What does the job entail?

- To process Group Operations servicing request (Issuance/cancellations) raised by customer (internal and external) basis the guidelines.
- To manage partners and stakeholder to deliver business objectives
- To check documents, due diligence and assessment of the cases.
- To provide resolutions/clarifications for queries/requests/complaints to internal and external customers.




- To proactively work towards initiatives targeted for reducing repeated queries, FRs.
- Maintain 100% compliance with processes and regulations
- To maintain accurate data repository for future reference.
- Follow ups with dependent teams for resolution
- Product and process knowledge and completion of training.

Work Experience

3-10 Years

Essential Qualification

Graduate

Preferred Skills

- Positive hands on experience on Excel
- Group Aisa, Life Aisa

- Interpersonal skills
- MS Office (Excel, PowerPoint and etc.)

- Stakeholder management

- Presentation skills
- Multi-tasking

📌 Associate Manager - Group Operations (Mumbai)
🏢 HDFC Life
📍 Mumbai