Designation: Associate Customer Support

Roles and Responsibilities

- Handle customer queries and provide resolution to end users

- Escalate priority issues per Client specifications to the immediate lead as applicable

- Provide inputs on process changes and best practices.

- Stay updated with new updates, process changes and updates.

- Maintain Exemplary Attendance and Punctuality

- Must work as a team and support whenever required.

- Must be comfortable with Email/Chat handling.

- Should be comfortable with inbound calls/Outbound Calls.

- Must have valuable verbal and written communication skills.

Key Deliverables (KRA Measure)

- Handle emails while maintaining the overall productivity for the day

- Provide exemplary customer satisfaction





- Meet quality standards on all handled contacts

- 5 Days Working and 2 Days week-off(Rotational)

- Must have minimum 6 months experience in Customer Service.

- Complete 10 hours of staffed time on all rostered days

Candidate's Specifications & Qualification:

- Good customer service skills

- Passionate towards serving the customer and displays high levels of customer obsession

- Open to work in rotational shifts

- Candidate must be Graduate cleared (must have Cleared all 3 yrs/6 Sem)

Work Location : Mumbai

Contact Person : Preethi ((phone hidden))

📌 Associate Customer Support | VOICE & NON VOICE | Immediate Joining (Mumbai)
🏢 Tech Mahindra
📍 Mumbai