Job Summary The Assistant Team Lead / Team Lead will be responsible for leading an underwriting operations team, ensuring high-quality risk assessment, productivity, SLA adherence, and process compliance. The role requires solid underwriting expertise, people management skills, and the ability to drive operational excellence while mentoring and developing team members.

Key Responsibilities

- Lead, coach, and mentor a team of Underwriters to achieve productivity, quality, and turnaround time (TAT) targets.
- Review and monitor underwriting decisions to ensure compliance with company guidelines and risk appetite.
- Ensure accurate risk assessment and adherence to underwriting policies and regulatory requirements.
- Monitor daily productivity, quality scores, and SLA/KPI performance.
- Conduct regular performance reviews, coaching sessions, and feedback discussions.
- Handle underwriting escalations and support the team in resolving complex cases.
- Identify process gaps and implement continuous improvement initiatives.
- Prepare and analyze MIS reports, productivity dashboards, and quality metrics.
- Coordinate with internal stakeholders, including Quality, Training, Operations, and Business teams.
- Support hiring, onboarding, training, and capability development of team members.
- Ensure compliance with organizational policies, audit requirements, and process guidelines.
- Drive employee engagement and foster a high-performance team culture.

Required Qualifications

- Bachelor's degree in any discipline.




- Minimum 3–5 years of experience in Life Insurance Underwriting Operations.
- Minimum 1 year of experience as a Team Lead, Assistant Team Lead, Subject Matter Expert (SME), or in a supervisory role is preferred.
- Strong knowledge of underwriting principles, risk assessment, medical and financial underwriting, fraud indicators, and underwriting guidelines.

Required Skills

- Strong underwriting expertise
- Team leadership and people management
- Decision-making and risk assessment
- Analytical and problem-solving skills
- Excellent verbal and written communication
- Coaching and mentoring
- Stakeholder management
- Advanced MS Excel and MIS reporting
- Performance management
- Process improvement and quality management

Key Performance Indicators (KPIs)

- Team Productivity
- Underwriting Quality & Accuracy
- Turnaround Time (TAT)
- SLA Adherence
- Audit & Compliance Scores
- Employee Engagement
- Escalation Management
- Training & Development Effectiveness
- Process Improvement Initiatives

Preferred Competencies

- Strong leadership and ownership
- Customer-centric approach
- High attention to detail
- Ability to manage multiple priorities
- Decision-making under pressure
- Collaboration and stakeholder management
- Continuous improvement mindset

Working Conditions

- Willingness to work in rotational shifts, if applicable.
- Flexibility to support business requirements and operational priorities.

Location

Pune / Mumbai

📌 Assistant Team Lead (Mumbai)
🏢 Techsurance Private
📍 Mumbai