Job Summary

Job Title: Assistant Manager / Manager

Job Level: Mid-level

Report to: General Manager

Department: Operations - Risk & Compliance

Organization: Airpay Payment Services Pvt. Ltd

Location: Andheri, Mumbai / Turbhe, Navi Mumbai

Key Responsibilities

Monitoring & Alert Management

- Handle fraud, Risk, AML and transaction monitoring alerts end-to-end, including investigation, decisioning, escalation and closure.
- Bring 6+ years of hands-on experience in managing and closing alerts across multiple fraud and risk scenarios.
- Ensure adherence to internal SLAs, policies, and regulatory requirements. Rule Management & Alert Configuration

- Review, configure, and optimise monitoring rules, thresholds, and alerting mechanisms to improve fraud detection effectiveness.
- Analyse alert performance and recommend enhancements to reduce false positives while maintaining adequate risk coverage.
- Work closely with Product, Risk, Operations, and Technology teams to implement monitoring improvements. Regulatory & Law Enforcement Management

- Handle requests and investigations from Law Enforcement Agencies (LEAs), regulatory bodies, banks and other external stakeholders.
- Ensure timely response and compliance with regulatory and internal governance requirements.
- Support investigations involving fraud, suspicious activity and financial crime. Team Supervision & Quality Assurance

- Monitor team productivity, investigation quality, and operational efficiency.
- Review alerts handled by analysts and audit customer interactions/calls to ensure adherence to defined procedures.
- Provide coaching, feedback, and training to improve team performance and investigation quality.
- Drive process improvements and best practices across the monitoring function. Fraud Risk & Intelligence

- Identify emerging fraud trends, attack vectors, and recent business-specific fraud patterns.
- Recommend appropriate controls, monitoring strategies, and preventive measures.




- Collaborate with internal stakeholders to strengthen fraud prevention and detection capabilities. Data Analysis & Reporting

- Analyse large datasets to identify anomalies, trends, and risk indicators.
- Prepare operational MIS, investigation reports, and fraud trend analysis for management review.
- Support root-cause analysis and risk assessments using data-driven approaches. Technical & Domain Expertise

- Demonstrate strong understanding of the payments ecosystem, including Payment Gateways, UPI, Cards, Net Banking, Wallets, PPI, Merchant Acquiring and Banking Operations.
- Possess hands-on knowledge of payment fraud typologies, including account takeover, mule activity, merchant fraud, identity fraud, chargeback fraud, friendly fraud, refund abuse, and transaction laundering.

Required Qualifications

- Bachelor's degree in finance, Commerce, Economics, Business Administration, Statistics, Risk Management or a related field.
- Relevant certifications in Fraud Risk Management, AML, Financial Crime Compliance or Risk Management.

Skills and Experience

- Minimum 6+ years of hands-on experience in Fraud Monitoring, Risk Operations, AML Operations, Transaction Monitoring, Financial Crime Investigations or related functions.

- Proven experience handling alerts from investigation through closure.
- Experience in configuring and optimising monitoring rules, thresholds and alerting frameworks.
- Experience handling LEA, regulatory, banking and compliance-related requests.

- Strong expertise in Fraud Risk Management, AML Operations, Transaction Monitoring and Payment Fraud.
- Experience working with large volumes of transactional and operational data.

- Prior experience in monitoring analyst performance, quality reviews and team supervision.

Required Skills

- LEA

- Transaction Monitoring

- Risk Monitoring

- Fraud

- Crime Investigation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change.

Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager / Manager - Risk & Compliance (Mumbai)
🏢 Airpay Payment Services
📍 Mumbai