Objective of the role To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve collections targets.
Role & responsibilities
- Achieve and consistently exceed monthly collections targets.
- Proactively follow up and recover outstanding payments from defaulters to minimize overdue amounts.
- Handle cancellation retention processes and encourage advance collections to reduce payment delays.
- Generate and dispatch demand notices and payment reminders to customers for timely collections.
- Prepare, analyze, and maintain weekly and monthly collection reports to track performance and identify gaps.
Competencies Required
- Advanced Communication
- Customer Orientation
- Relationship Building
- Interdepartmental Coordination