JOB TITLE: Assistant Manager – Telecollection

LOCATION: Perungudi, Chennai

WORK MODE: Work from Office

EMPLOYMENT TYPE: Full-Time

EXPERIENCE: 3–5 Years

QUALIFICATION: Any Bachelor's Degree

SALARY: Up to ₹50,000 per month, based on experience and company standards

LANGUAGE: Telugu OR Kannada – Mandatory

JOB SUMMARY

We are looking for an experienced assistant manager to manage team leaders and collection executives in a telecollection process. The candidate must have strong BPO experience with proven team-handling skills and hands-on experience in Telecollection.

MANDATORY REQUIREMENTS

- 3–5 years of experience in a managerial role within the BPO sector.
- Telecollection experience is mandatory.
- Team handling experience with team leaders and collection executives.
- Telugu OR Kannada language proficiency is mandatory.
- Robust knowledge of collection processes, delinquent accounts, and recovery operations.
- Excellent English verbal and written communication skills.
- Strong leadership, people management, and decision-making skills.
- Proficiency in MS Excel, MS Word, and PowerPoint.
- Ability to work under pressure and achieve collection targets.

KEY RESPONSIBILITIES

- Manage and monitor team leaders and collection executives.
- Drive daily, weekly, and monthly collection targets.
- Monitor KPIs including Collection %, PTP, PTP Conversion, RPC, productivity, quality, and attendance.




- Review individual and team performance and take corrective actions.
- Conduct performance reviews, coaching, and feedback sessions.
- Handle customer escalations and critical cases.
- Ensure SLA, compliance, quality, and collection processes are followed.
- Analyze MIS and performance reports to identify performance gaps.
- Develop strategies to improve collection efficiency and recovery rates.
- Monitor bucket-wise performance and delinquent accounts.
- Ensure proper case allocation and follow-up management.
- Support Team Leaders in handling low performers and performance improvement plans.
- Coordinate with Operations, Quality, HR, Training, and MIS teams.
- Conduct daily and weekly operational review meetings.
- Prepare and present management reports and business updates.
- Ensure adherence to customer handling and regulatory guidelines.
- Identify process gaps and implement process improvement initiatives.

REQUIRED SKILLS

- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Good knowledge of telecollection operations and collection KPIs.
- Good organizational and time management skills.
- Ability to multitask and meet business deadlines.

WORKING LOCATION Perungudi, Chennai

WORK MODE: Work from Office

Pay: ₹50,000.00 per month

Work Location: In person

📌 Assisant Manager (Perungudi)
🏢 IT Services and IT Consulting
📍 Perungudi