– Area Manager – Mumbai

Company: Tossin Pizza

Department: Operations

Position: Area Manager

Location: Mumbai

Experience: 8–10 Years

Industry: QSR / Food & Beverage / Restaurant Operations

Job Summary

Tossin Pizza is looking for an experienced Area Manager to oversee multiple restaurant outlets in Mumbai. The ideal candidate should have robust QSR operations and delivery operations experience, with proven expertise in managing large teams and multiple stores.

The candidate will be responsible for managing 5–7 stores and a team of 100+ employees, ensuring operational excellence, sales performance, customer satisfaction, food quality, and delivery efficiency.

Key Responsibilities

- Manage overall operations of 5–7 restaurant outlets across Mumbai.
- Lead and manage a team of 100+ employees across multiple locations.
- Ensure smooth and efficient day-to-day restaurant operations.
- Drive sales, profitability, productivity, and operational KPIs across assigned stores.
- Manage delivery-heavy operations, ensuring timely order preparation and dispatch.
- Monitor delivery TAT, order accuracy, customer complaints, cancellations, and delivery performance.
- Ensure kitchen operations meet required standards for food quality, consistency, speed, and hygiene.
- Strong understanding of noodle-heavy / Asian food operations and high-volume kitchen environments will be preferred.
- Ensure adherence to company SOPs, food safety, hygiene, grooming, and service standards.
- Monitor manpower planning, staff deployment, attendance, productivity, and attrition.
- Coach and develop Store Managers, Shift Managers, and other operational team members.




- Conduct regular store visits and audits to identify operational gaps and improvement areas.
- Monitor inventory, food cost, wastage, stock availability, and FIFO compliance.
- Analyse store-level P&L; and take corrective actions to improve profitability.
- Handle customer escalations and ensure a high-quality customer experience.
- Coordinate with HR, Supply Chain, Finance, Marketing, and other departments to ensure smooth operations.
- Prepare and review daily, weekly, and monthly operational reports.
- Identify operational challenges and implement practical solutions across stores.

Candidate Requirements
- 8–10 years of experience in QSR, restaurant, food service, or hospitality operations.
- Proven experience managing multiple stores/outlets.
- Experience managing a team of 100+ employees.
- Should have handled approximately 5–7 stores simultaneously.
- Robust experience in delivery-focused / high-volume restaurant operations.
- Experience in noodle-heavy / Asian cuisine operations will be an added advantage.
- Strong knowledge of restaurant KPIs, manpower planning, inventory, food cost, wastage, and P&L.;
- Excellent leadership, communication, and problem-solving skills.
- Willingness to travel between outlets across Mumbai.

Key Performance Areas (KPIs)
- Sales & Revenue Growth
- Store Profitability
- Delivery TAT
- Order Accuracy
- Customer Satisfaction
- Food Quality & Hygiene
- Food Cost & Wastage
- Manpower Productivity
- Store Audit Scores
- Employee Retention
- SOP Compliance

Interested candidates can share their updated CV with the HR team. Pay: Up to ₹51,356.47 per month

Benefits

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Area Manager (Mumbai)
🏢 TOSSIN PIZZA
📍 Mumbai