19 Sep
|
Acesoft Labs
|
Bengaluru
19 Sep
Acesoft Labs
Bengaluru
Role & responsibilities
- User management and Ticket handling.
- Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported
- Coordinate with other teams/vendors during implementation, deployments, upgrades etc.
- Monitoring level 1 tickets and routing.
- Handle Priority 1 issues (Major Incident Management)
- Act as point of contact for all issues impacting the Service (to customer/vendors/other teams)
- Process Adherence and Continuous Improvements.
- Tracking & Monitoring all tickets and providing the reports on time for Auditing.
Preferred candidate profile
- Understanding Operational process.
- Experience in handling incident management and addressing the tickets.
- SNOW usage experience.
- User management knowledge & understanding the current application and tool functionality.
- Prior experience in Handling Priority 1 issues (Major Incident Management)
📌 Application Support Engineer (Bengaluru)
🏢 Acesoft Labs
📍 Bengaluru