Hi all,

We are hiring for the role AMS Application Managed Support L2

Experience: 4-6years

Location: Bangalore

Notice Period: Immediate - 15 days Only

Skill set

AMS Application Managed Support L2

Role and Responsibility:-

- Functional Consultation and User training.
- Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported
- Coordinate with other teams/vendors during implementation, deployments, upgrades etc.
- Functional troubleshooting
- Data Correction using SQL scripts
- Handle Priority 1 issues (Major Incident Management)
- Act as point of contact for all issues impacting the Service (to customer/vendors/other teams)

Minimum ITIL foundation certified

- Minimum 5 years experience in Service Operations preferably supporting analytic solutions/infrastructure
- Ability to adapt and learn quickly
- Excellent coordination and stakeholder management skills
- Experience using BMC remedy

If you are interested drop your resume at [email protected]

Call: (phone hidden)

📌 Application Managed Support (Bengaluru)
🏢 Acesoft Labs
📍 Bengaluru