Key Responsibilities:
- Manage user requests and tickets efficiently.
- Monitor Level 1 tickets and route them appropriately.
- Handle Level 2 tickets depending on the reported issue.
- Address incidents, problems, changes, and service requests as required.
- Coordinate with other teams, vendors, or stakeholders during deployments, upgrades, or implementations.
- Track and monitor all tickets.
- Provide timely reports for auditing and compliance purposes.
Preferred candidate profile Immediate joiners can send CV to
[email protected]
Follow/connect me on linkedln: https://www.linkedin.com/in/aman-b056091b1/
📌 AMS (Application & User Management Support& (Bengaluru)
🏢 Acesoft Labs
📍 Bengaluru